Terms and Conditions

Prices

All prices are subject to availability and can be withdrawn or varied without notice. Prices are quoted in Australian Dollars and may be subject to exchange rates fluctuations beyond our control until paid in full. All deposits are required to be paid before bookings will be processed. Full payment required minimum 90 days before departure – this may be earlier subject to individual operators’ policies. Some air tickets & specials may be instant purchase. If bookings are made inside of 90 days; then full payment required immediately.

Changes to Travel Documents

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-datechangeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to collect, or ensure you have received, all travel documents from us prior to travel. Please contact your consultant minimum 2 weeks prior to departure if you have not received your documents.

Cancellations

All deposits are non-refundable. Cancellations within 90 days may be fully non-refundable. Please ensure you have the relevant travel insurance that may cover you in the case of unforeseen circumstances such as illness or accidents.

Some cancellations may be partly refundable, but cancellation charges will apply. Surfdivenfish is unable to provide any refund to you until we receive the funds from the relevant supplier. In the case of airline refunds, this may take up to twelve weeks. Fees will also apply where a booking is changed or tickets/documents are reissued.

Travel Insurance

Travel Insurance is strongly recommended by Surfdivenfish and Department of Foreign Affairs and Trade. Travel Insurance is deemed compulsory by many of our operators.

Taxes

Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports.

All taxes are subject to change without notice. Additional surcharges are applicable to some bookings particularly those that stop in the USA. The cost of taxes cannot be confirmed until the date of final payment / ticket issue, as they fluctuate daily and are subject to conversion by the rate of exchange on the day the ticket is issued.

Health

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. You should consult your doctor regarding health requirements for your destination.

Passports & Visas

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it. We can obtain visas for you if you wish; fees will apply for this service.

Agency

Surfdivenfish acts as an agent only. We sell various travel related products on behalf of numerous transport, accommodation and other service providers, such as airlines, and boat charter operators. Surfdivenfish’ obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. Surfdivenfish has no responsibility for these services nor do we make or give any warranty of representation regarding their standards. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not Surfdivenfish. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with Surfdivenfish.

Duty of Care

The Surfdivenfish team has massive amounts of experience in operations and hospitality, so we are qualified to audit the operations that we represent. With experience putting together surfing, diving and fishing trips around the world we have attained a massive knowledge base in what our clients want in a surf trip and what should be a minimum requirement for them. Although we are unable to inspect all the operations that we represent, we have been able to visit the majority of operations between all team members in our network. Now we understand that there is no way to guarantee that something won’t go wrong on your surf holiday, but we are confident that we only represent the best operators that can and will deal with any issues that occur and do the right thing by their guests. However we do need to reiterate that although Surfdivenfish have done the maximum due diligence possible to ensure you have a successful trip, it is impossible to guarantee and you need to be aware it is unlikely but possible something may still go wrong. We are solely a travel agent working for both the operators and yourself, and we are not responsible or liable for any issues you may have with the operator, as per the Travel Agents Act. We will guarantee though, that we will work for all our clients that have reason to be unhappy with an operation, and we will use our strongest influence to ensure the operator does the right thing by all our clients.

Liability

Surfdivenfish does not accept any liability of any nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, inconvenience or loss of enjoyment caused directly or unavoidably indirectly or any other event which is beyond our control & which is not preventable by reasonable diligence on our part. Neither Surfdivenfish nor any of its representatives accepts any responsibility for oceanic occurrences or climatic conditions that do not match your expectations or are beyond your capabilities. All activities engaged in are solely at your own risk and of your own choice.

Credit Card Transactions

Credit card surcharges apply when paying by credit card. Visa/ Mastercard 2.5%; Amex/Diners 3%.If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against Surfdivenfish. In the event that payment has been made to Surfdivenfish by credit card, you agree that you will not seek to charge back your payment to Surfdivenfish.

Privacy Policy

Surfdivenfish is committed to protecting the privacy and confidentiality of your personal information. Surfdivenfish will not pass on any of your details to a third party unless you authorise us to do so.

Your consultant will post all documents for Australian clients to your address listed on your booking forms 1 month prior to departure using Australia Post. Please note it is your responsibility to advise us of any address changes prior to 1 month before departure or a $50 fee to reissue the documents will apply. Overseas clients will receive their documents via e-mail 1 month prior departure.

Travel Advice

For up to date travel advice please contact the Department of Foreign Affairs and Trade or visit their website at

www.smarttraveller.gov.au